Purpose of the Qualification

This occupational qualification provides learners with a wide range of administrative skills to coordinate office activities, information management, and operational processes. It is designed to improve employability across businesses of all sizes and sectors.

This qualification replaces:

• 67036 - National N Diploma: Business Management
• 67039 - National N Diploma: Human Resource Management
• 67037 - National N Diploma: Marketing Management
• 67041 - National N Diploma: Public Management
• 67042 - National N Diploma: Public Relations

Entry Requirements

• NQF Level 4 with Communication
• or Grade 12

Assessment Requirements

• 15 Theoretical Assignments
• 11 Practical Assignments
• 9 Workplace Assignments

Eligibility for External Summative Assessment: Completion of all modules and a signed Statement of Work Experience.

Modules Overview

First Year

Semester 1 (Jan - Jun)

• KM-01: Effective office administration and management (10 Credits)
• KM-02: Business communication and customer services (8 Credits)
• KM-03: Office protocol, deportment and etiquette (8 Credits)
• PM-01: Communication and effective customer relationships (10 Credits)

Semester 2 (Jul - Dec)

• KM-07: Computerised Project Management (15 Credits)
• KM-08: Basic business calculations (5 Credits)
• KM-09: Resource and procurement management (15 Credits)
• PM-04: Manage meetings (15 Credits)
• PM-05: Payroll processing and pay administration (15 Credits)
• WM-03: Marketing/Public Relations and administrative support (25 Credits)
• KM-04: Apply End User Computing (6 Credits)
• KM-05: Social media and digital literacy (5 Credits)
• KM-06: Introductory project management (2 Credits)
• PM-03: Tender administration (15 Credits)
• PM-02: Coordinate and assist with clerical support (15 Credits)
• WM-01: Perform administrative/meeting support (12 Credits)
• WM-02: Handle client queries (8 Credits)

Second Year

Semester 2 (Jul - Dec)

• KM-10: Tender and procurement processes (5 Credits)
• KM-11: Document and record keeping (15 Credits)
• KM-12: Staffing and people support (15 Credits)
• PM-06: Recruitment, selection and induction (15 Credits)
• PM-07: Track and dispose of records (15 Credits)
• WM-05: Procure and allocate resources (15 Credits)
• WM-04: Plan and coordinate two events (20 Credits)
• WM-06: Solicit tender offers (10 Credits)
• WM-08: Supervise and train admin staff (15 Credits)

Third Year

Semester 1 & 2

• KM-13: NQF Principles & WSP Administration (12 Credits)
• KM-14: Public relations and advocacy (6 Credits)
• KM-15: Ready for work standards (5 Credits)
• PM-08: Workplace Skills Plan admin (15 Credits)
• PM-09: Marketing/PR admin support (20 Credits)
• PM-10: Exhibition setup (10 Credits)
• PM-11: Manage a small project (10 Credits)
• WM-07: Manage a paperless office (20 Credits)
• WM-09: Develop a WSP (8 Credits)
• WM-10: Apply work standards daily (25 Credits)

Fees